INTRASOFT International undertook the implementation a very challenging mobile app in both technical terms and of project tightness. The new pioneering COSMOTE UFixit service, allows COSMOTE technical agents at Customer’ support to use the camera of clients Android/ iOS device to see exactly what they are seeing through UFixit app. The app through a live support session that supports video, audio streaming, chatting and shared dashboard, enables COSMOTE’s technical agents to guide the customers step-by-step for issue resolution. The app integrates with the back-office customer system for live streaming session management.

COSMOTE UFixit App

 

Project details

COSMOTE UFixit App is used by +10K users.

The types of services provided are:

  • Project Management
  • Analysis, Design
  • Development
  • Rollout
  • Maintenance
The solution

The key functionality offered is the following:

  • Deliver a native app for video and audio streaming for remote support through Android and iOS
  • Live Message chatting with clients
  • Incorporate a feature that enables agents to remotely manage the device’s camera live streaming (froze image, draw shapes, playback etc.)
  • Integrate the mobile app with COSMOTE’s back-office ticketing system

The technologies used:

COSMOTE UFixit App - Technologies

 

The results

The COSMOTE UFixit App has been awarded Gold awards in Mobile Excellence Awards 2018, and in Deutsche Telekom Lead 2 Win awards.