Business Process Re-engineering

Due to the knowledge-based nature of nature of our approach to implementing compliance solutions, we have long advocated that a successful solution must be closely aligned to a customer’s core business processes.

However, over the past years there have been a number of developments, at an international level, in compliance thinking, which has necessitated a rethinking of compliance methodologies and the core business processes that underlie them. Amongst the most significant trends has been

  • the notion of the single taxpayer view, where the focus is on seeing taxpayer/trader as an integrated whole and basing all compliance activities on a holistic view of the taxpayer/trader;
  • the shift from a “check now process later” (CNPL) philosophy to a “process now check later” (PNCL) philosophy;
  • a shift from seeing compliance merely as a matter of control and enforcement (of non-compliance) to seeing compliance as a balance between control and enforcement and positive reinforcement (of voluntary compliance);
  • the introduction of a risk-based approach to compliance work, in recognition of the fact that it is neither possible, nor necessary to use the same amount of time on all taxpayers/traders and that it is actually possible to achieve the same degree of control with less direct intervention but with better analytical methods.

To optimize chances of a successful implementation of a new compliance system we believe it is important to re-evaluate a customers current compliance strategy in the light of the above trends and to the possibilities offered by ESKORT (which has been designed to support these trends.).

As a result an ESKORT Compliance Project often starts with a business process re-engineering exercise, which is concerned with analysing the current business procedures with a view to implementing changes that will bring the customer up to the level of international best practice, and make optimal use of the capabilties offered by ESKORT.

This process is driven by our experienced domain consultants who have considerable experience in working with analysis of compliance business procedures and in offering management consultancy to a range of revenue administrations throughout the world.

Our approach to business process re-engineering is based on the MUST method for participatory design, developed at Roskilde University in Denmark.