Project Model

The ESKORT Project Methodology spans all phases of a compliance project and includes: 

  • Business Process Re-engineering which primarily focuses on introducing a risk-based compliance methodology. This activity is optionally conducted in collaboration with experts from other revenue authorities, with which Intrasoft International Scandinavia has a close collaboration.
  • Requirements Analysis and Specification utilizing illustrative, generic configurations of the appropriate ESKORT Standard Systems to ease communication and understanding of the available functionality.
  • Implementation which, in ESKORT terminology, involves configuration and customisation of one or more ESKORT Standard Systems (and in certain cases also of the modules and components of the ESKORT Compliance Platform which are the basic building blocks of the ESKORT Standard Systems) to provide the required customer functionality and to reflect the customer specific business logic; and integration with the customer’s existing systems and IT infrastructure.
  • Roll-out  within the customer organisation, including change management, train-the-trainer training, end user training and transfer of know-how related to all aspects of system configuration.
  • Maintenance and Support of the solution including upgrade of the relevant applications and modules of the ESKORT Compliance Platform as and when these become available.

The key principles in the ESKORT Project Methodology are as follows:

  • Configuration and Customisation, on the basis of proven standard systems and/or modules and components, as opposed to bespoke development from scratch. Sophisticated systems like most compliance systems required by modern day revenue authorities are quite complex in nature. Consequently if they are developed from scratch, they represent a very high risk both in the development phase (of project overrun) and in the operational phase (of malfunction). By basing system implement on standard systems which have already been proven such risks are substantially reduced. 
  • Specialist Consultancy Services with a deep understanding of the compliance business are critical to a successful project. These services are provided by a combination of internationally recognised application-based consultants (i.e. consultants with extensive subject matter expertise and/or experience in implementing compliance solutions for revenue authorities) and local consultants (i.e. consultants with knowledge of the local customer environment/culture);
  • Iterative Project Approach – the ESKORT Project Methodology advocates an incremental approach to most of the key aspects of a project, from configuration and customisation of the base software, to know-how transfer. Experience has shown that when dealing with the issues and technologies common in compliance projects, it is better to incrementally approach the required result than to assume that the goal can be achieved in one step. This approach enables successive refinements of intermediate results, based on an increasing mutual understanding of needs (on the one hand) and possibilities (on the other). This approach gives greater flexibility in accommodating changes in requirements or changes in business objectives, and allows the project to identify and resolve problems earlier.
  • Flexibility in order to accommodate individual customer situations and project needs - the methodology spans projects of various sizes and has been used in a wide range of different organisations with different organisational cultures and project cultures and methodologies;
  • Conformance with Internationally Recognised Industry Standards, both with respect to technical aspects of the system and to project management and quality aspects of a compliance project;
  • Partnership – knowledge intensive projects, like ESKORT Compliance Projects, in which the system being provided are highly dependent on situation-specific expert knowledge require, the active participation of the customer in all aspects of the project – in particular the customer’s user organisation. Consequently much emphasis is place on creating a collaborative project organisation (involving all relevant areas of the customer organisation, Intrasoft International and Intrasoft International's local partner) that fosters close cooperation and a shared commitment to achieving the declared goals;
  • Know-how transfer during the project to help insure that customers have the capability to undertake the maintenance and ongoing development of the configurable elements of their solution following delivery. This objective is achieved by a combination of the appropriate project organisation, on-the-job training which is undertaken as an integral part of implementation activities and formal training which is typically undertaken as part of system roll-out;
  • Project Organisation  On a par with relevant business knowledge, the correct project organisation is critical to ensuring that a project is staffed and managed correctly in order to achieve the desired results in accordance with agreed expectations.