Since INTRASOFT International's establishment in 1996, we have focused on helping EU International Institutions support and implement their policies while at the same time interact with their targeted user communities. In doing so, we have gained valuable experience and a thorough and rare understanding of the complexities and sensitivities of EU Institutions. This has enabled us to gain a strong competitive advantage and lead-edge over the competition. Our EU government business activities have allowed us to acquire specific skills such as the ability to deal with large, trans-governmental, multilingual and geographically dispersed systems, and the comprehension and utilisation of specific vertical technologies and outsourcing of entire business activities under elaborate Service Level Agreements (SLA). These skills have enabled INTRASOFT International to become a major provider of IT services to the EU Institutions.