Managed Services is one of INTRASOFT International’s core activity areas, based on the ITIL most widely accepted approach. The Managed Services delivery group provides services for:
- Service Design, Transition, and Operation: We have been providing advice, designs, and implementation strategies of ITIL-based support services for more than 30,000 users in Europe.
- IT Systems and Applications Support, including Desktop Support, Servers Administration, Databases Administration, Applications Administration, Networks Management and Monitoring, Local and Central IT Logistics Services, etc.
- Service Measurement and Reporting: All activities are based on strict SLAs, and include preventative measures. Our clients are offered with 24x7x365 services, with response times of less than 1 hour for interventions.