Customer Contact Solutions

Overcome the diverse challenges of providing high-end Contact Center and Self-Care services with INTRASOFT International’s Customer Contact Solutions. New technologies such as Advanced Speech Recognition, Speech Synthesis, State-of-the-art Predictive Dialer, Quality Management and Unified Communications, help your organization respond quickly and effectively to customers’ constantly changing needs by delivering superior call management capabilities and utilizing the innovation in communications technologies. Our Solutions provide the solid foundation you need to help build profitable, long-term customer relationships.

Intrasoft International is a VAR of Aspect Software since 2007. We provide cross industry contact center solutions based on the world-leading solution of Aspect Software, Aspect™ Unified IP™. Aspect Software recently acquired Voxeo™ making Aspect™ Unifed IP™ the most complete Contact Center solution worldwide.

Natural Dialog Applications (Voice Self-service)

Intrasoft International is one of the pioneers in speech technologies, launching the first voice portal in 2002. Intrasoft International has been investing in research and development on innovative solutions based on world class technologies for several years, believing that voice is and will remain in the future, the most common way of communication. Customers like to interact in a natural way and despise solutions that provide rigid touch-tone or directed dialog voice interface. From the very beginning we realized that NLU (Natural Language Understanding) will be the future in voice self-service solutions. Using Nuance’s Recognizer technology, we managed to develop break-through natural language solutions and help organizations provide high-end self-service to their customers. Our solutions are technology agnostic, being able to execute virtually on any IVR platform. Using the latest VUI development standards, we guarantee successful implementations keeping our customers’ customers happy.

Intrasoft International’s portfolio of voice self-service applications includes solutions for all kinds of organizations. From telecoms to healthcare, we can provide a broad variety of solutions to match you specific needs. We provide an indicative list to select from