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Policies & Certifications

INTRASOFT International, a leading IT company in Europe, had successfully been appraised for CMMI® Level 3 (Capability Maturity Model Integration) v1.3 for its Software Development activities across four sites (Luxembourg, Belgium, Greece, Romania). It is the first company in Greece and Luxembourg (its Headquarters), and one of the very few companies in Belgium and Romania to have done so. Experts regard CMMI appraisal as being a strong vehicle for evaluating the capabilities of a company, as it is a "best practices" model that uses external appraisers to conduct the assessment'.

ISO/IEC 20000-1:2011 certification underlines the quality of INTRASOFT International’s service management systems. This internationally recognized standard for Service Management has a strong focus on providing customers with a consistent service. In order to provide high level services, INTRASOFT International adopted an integrated process approach so as to deliver services effectively and cost efficiently in order to meet the often complex needs of its customers.

INTRASOFT International is committed in minimising the risks related to its information assets by establishing and continuously improving a certified Information Security Management System according to the leading international standard ISO 27001:2013. INTRASOFT International is dedicated to ensure that our market conditions dictate responsible use and handling of all sensitive information for products and provided services, personal and client data. Information security has been integrated into all aspects of the company's activities to guarantee the confidentiality, availability and integrity of all information technology assets it holds, including information entrusted to the company by its clients and partners.

ISO 22301 – Societal security certification demonstrates INTRASOFT International ability and efforts to offer its customers reliable services regardless of the circumstances and occasions. INTRASOFT International has developed a rehearsed security framework which manages current and future threats and takes proactive actions to minimize the impact of incidents. The system is established in a way that enables the company to handle effectively disasters, improve recovery times and keep critical operations and functions up and running during a crisis period. INTRASOFT International use the processes of the Business Continuity Management System to achieve improvement.

INTRASOFT International has been certified according to ISO 29990:2010 for the preparation and the delivery of non-formal education and training to its clients and to its employees. This certification highlights the maturity and the quality of the professional practices and performance in the field of learning and training services.

INTRASOFT International as a translation service provider that establishes its competence at translation processes, is one of the few translation providers that has certified its service according to European Norm 17100, thus offering full visibility of the entire service to its clients, while demonstrating the professionalism and dedication for producing and delivering a high quality translation service.

INTRASOFT International continuously strives and is committed to protecting all its employees from risks relating to health and safety (H&S), and to continuously aim for improving their workplace environments. The company takes all reasonable steps to inform, train and notify employees of their rights and duties in the workplace relating to H&S issues. It is our goal to maintain a safe environment, where employees are confident of their safety and are assured the utmost working conditions.

Sustainable development and growth has become an integral part of our corporate culture. We believe that business operations must not hinder our society's environment and the future of next generations. Our efforts are bearing fruit as we have been eliminating or minimising environmental impacts, while we continue to expand. Our commitment to protecting the environment is evident by our ISO 14001:2004 certified Environmental Management System.

INTRASOFT International aims to provide products and services with added business value, outstanding delivery performance, in a cost-effective manner, and with the best possible support in order to meet and exceed our customers’ expectations. Our company has been awarded certification of its Quality Management System as per ISO 9001:2015 requirements with a regularly assessed quality policy and objectives designed to continuously support our corporate mission.

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